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Taylor and Lodge

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Terms and Conditions

Shopping with Taylor & Lodge
• You can Order Products in the following ways:
• Online via this website
• When you place an Order for a Product in any of the ways described, you are offering to buy it for the price stated, subject to these Terms and Conditions.
• When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.
• Taylor & Lodge may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.
• All new Orders are deemed separate and each is treated individually.


Price
• The price for each product is shown on Taylor & Lodge and includes V.A.T at the current legal percentage according to the UK and EEC regulations.
• We always try to make sure that the prices on Taylor & Lodge are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
• You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
• Prices are quoted on the Taylor & Lodge website in GBP - outside United Kingdom your credit card company should exchange the amount charged to the currency of your country at the current rate.
• Customers are entirely responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.


Payment
• You must pay for your Order before it is delivered. You can do so by credit card, debit card, cheque, money/postal order or bank transfer.


Credit Card
• Orders may be processed online, using a credit card (VISA and MasterCard) or debit card (Visa and MasterCard debit cards only). We aim to debit money from your account within one working day after receiving your order.
• To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
• Your credit card company may also do security checks to confirm it is you making the order.
• All order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the order differs.
• Taylor & Lodge does not store financial details.

Availability
• We try to keep Taylor & Lodge as up to date as possible but cannot guarantee that any particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
• All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.


Delivery
• You will be notified of the delivery costs automatically before you submit your credit card details.
• Taylor & Lodge aims to deliver products within 4-10 Working days in most circumstances.
• Orders are despatched either by international airmail or international courier service. If sending by courier, the couriers require a signature so please specify an address where someone will be able to sign for your Products.
• We will make every effort to deliver within the time stated on the Taylor & Lodge website but we will not be liable for any loss caused to you by late delivery.
• If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by international airmail usually arrive within 4-10 working days, some parcels may take longer to be delivered.
• Please order from Taylor & Lodge with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
• This does not affect your statutory rights as a consumer.


Delivery Charges
Collect From Taylor and Lodge: Free
UK Next Day Delivery: £29.99
UK 2-3 Days Delivery: £9.99
International Shipping 2-3 Days: £59.99

Product Care
• All the products sold on the Taylor and Lodge website are Dry Clean Only, we cannot accept responsibility for any products not treated in this way.


Privacy and Data Policy
• Copyright extends to the design, look and feel of Taylor & Lodge, all photographs on it and its marketing materials.
• Taylor & Lodge makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
• When you place an Order, we may ask you for certain information and you may submit personal data to Taylor & Lodge (for example your name, phone number, postal address, email address, contact and bank/credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
• process your order
• provide you with an up to date, efficient, and reliable service
• help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with chosen credit agencies
• open and run your account
• provide a more personal shopping experience.
• By making an order and submitting your data you agree to this use.
• We will never collect sensitive information about you without your explicit consent.


Marketing Communications
• If you have ordered products from the Taylor & Lodge web site before, it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.
• If you are an existing customer we will continue to keep you informed unless you tell us not to.
• If you are a new customer we will give you the choice of signing up for an account or processing your order as a guest.
• We will not bombard you with emails, but we'd like to keep you informed of the developments on Taylor & Lodge.
• We do not sell, trade or rent your personal information to other companies.
• Taylor & Lodge will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.


Cookies
• In Order to improve our service and Taylor & Lodge we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited Taylor & Lodge before) is recorded on your hard drive and used by us to improve Taylor & Lodge and the products and services available to you.
• If you do not wish for us to use cookies when you use Taylor & Lodge please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.


Your Privacy
• If you have any questions or comments about privacy or the Taylor & Lodge privacy policy, or if you already have submitted information that you do not wish us to have, or if you think that Taylor & Lodge has cookies or data about you that you don't want us to use or that is incorrect please contact us at headoffice@taylorandlodge.com and the information will be corrected as soon as possible or removed from our database as you request.


Unwanted Products
• Our policy is to ensure that you are satisfied every time you place an order with Taylor & Lodge. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.
• We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned to Taylor and Lodge in the condition it was in when delivered to you.
• You will only have to pay for the return postage of the Products.
• Cloths will only be replaced if returned undamaged and uncut.


Faulty Products
• We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt.
• You will only have to pay for the return postage of the Products.
• For help with items later than 30 days after your initial purchase please email us for more information.
• This does not affect your Statutory Rights.


Returning Unwanted or Faulty Products
• Please contact us by email headoffice@taylorandlodge.com to inform us of your wish to return products.
• We may allocate you with a returns code which should be included with the package to improve processing of your return.
• We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: Taylor & Lodge Customer Returns, Rashcliffe Mills, Huddersfield, West Yorkshire, England, United Kingdom, HD1 3PE
• You will be responsible for the returned products until they reach us.


Taylor & Lodge Responsibilities
• Taylor & Lodge has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on Taylor & Lodge or contact us for exact sizes.
• Taylor & Lodge shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
• Taylor & Lodge will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
• Because of the nature of the Internet Taylor & Lodge provides and maintains Taylor & Lodge on an "as is", "as available" basis and makes no promise that use of Taylor & Lodge will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
• Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
• You will be responsible for any breach of these terms by you and if you use Taylor & Lodge in breach of these terms you will be liable to and will reimburse Taylor & Lodge for any loss or damage caused as a result.
• These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Taylor & Lodge's liability for death or personal injury resulting from neither its negligence nor any fraudulent representation.
• Taylor & Lodge will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.
• These terms do not affect your statutory rights as a consumer, which are available to you.
• Subject as aforesaid, to the maximum extent permitted by law, Taylor & Lodge excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Taylor & Lodge and taylorandlodge.com shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
• any incorrect or inaccurate information on Taylor & Lodge
• any interruptions to or delays in updating Taylor & Lodge
• the infringement by any person of any Intellectual Property Rights of any third party caused by their use of Taylor & Lodge or any product purchased through Taylor & Lodge
• any loss or damage resulting from your use or the inability to use the Taylor & Lodge web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control
• any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong
• any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading Taylor & Lodge, or from transmissions via emails or attachments received from Taylor & Lodge or its licensees and affiliates
• the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which Taylor & Lodge link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
• all representations, warranties, conditions and other terms which but for this notice would have effect. General
• Taylor & Lodge may refuse you access to the web site at any time if we consider it necessary.
• Taylor & Lodge may also terminate this agreement and immediately remove, cancel or suspend access to and use of Taylor & Lodge upon breach of any part of these Terms whatsoever.
• Termination shall be without prejudice to Taylor & Lodge's other rights.
• Taylor & Lodge acts as principal on its own account and not as an agent for you or any other person.
• If Taylor & Lodge does not enforce any provision of this agreement such will not be considered a continuing waiver.
• In the event that any part of these terms is held to be unenforceable, such part will at Taylor & Lodge's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
• These terms constitute the full agreement between you and Taylor & Lodge and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
• Since we are aiming Taylor & Lodge at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
• Use of Taylor & Lodge and these terms are subject to the laws of United Kingdom and the jurisdiction of the United Kingdom Courts.


Taylor and Lodge is Bulmer and Lumb Group Ltd company.